Terms and Conditions

Last updated: August 03, 2025

Welcome to Bitter Waters Coffee. By accessing or using our website bitterwaterscoffee.in and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Eligibility

You must be at least 18 years old to use our website and make purchases. By using our website, you confirm that you meet this eligibility requirement.

2. Products and Services

We sell coffee and related products through our WooCommerce-powered online store. Product descriptions, images, and pricing are subject to change without notice. We reserve the right to discontinue products at any time without liability.

3. Orders and Payment

  • Orders are confirmed only after successful payment through Razor Pay.
  • Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
  • We reserve the right to refuse or cancel any order in cases of suspected fraud, pricing errors, or product unavailability.

4. Shipping and Delivery

  • Orders are shipped via DTDC (Track Shipments).
  • Delivery times are estimates and may vary based on location, holidays, or unforeseen events.
  • Shipping charges, if applicable, will be displayed at checkout.

5. Returns and Refunds

  • Refunds or replacements are available only for damaged or incorrect products.
  • Customers must contact us within 7 days of receiving their order to initiate a return request.
  • Products must be unopened and in their original packaging to qualify for returns.

6. User Accounts

  • Users may create an account to manage orders and preferences. You are responsible for maintaining the confidentiality of your login credentials.
  • We reserve the right to suspend or terminate accounts found engaging in fraudulent or abusive behavior.

7. Intellectual Property

All content on this website, including logos, product images, text, and designs, is owned by Bitter Waters Coffee or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our liability is limited to the purchase amount of the product in question.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with the Digital Personal Data Protection Act, 2023.

10. Compliance with Indian Laws

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Vadodara, Gujarat.

11. Changes to Terms

We may update these Terms and Conditions periodically. Changes will be effective immediately upon posting on this page.

12. Contact Us

For any questions or clarifications, please contact us:

  • Legal Name: Bitter Waters Coffee
  • Business Type: Sole Proprietor
  • Address: Shop No. FF/115 V3 Landmark, Nr. Gopinathji showroom, Atladra-Padra Road, Atladra, Vadodara-390012, Gujarat
  • Email: info@bitterwaterscoffee.in
  • Phone: +91 78629 52884