Shipping, Refund & Return Policy

Every bag of coffee is freshly roasted in small batches, specifically for you. Because of the perishable nature of our product and our commitment to freshness, we do not offer cancellations or accept returns once an order is placed.

Refunds & Replacements

While we do not accept returns or give refunds, your satisfaction matters to us. If your order arrives in a damaged condition or if you receive the wrong product or grind size, please get in touch with us within 3 days of delivery. We will do our best to make it right and replace the product.

Please note: Taste preference is subjective and not eligible for replacement.

To report an issue, email us at info@bitterwaters.coffee with your order number, a description of the issue, and clear photos of the product and packaging.

Order Processing & Shipping

All orders are processed within four working days. Once shipped, delivery typically takes between 3 and 5 days, depending on your location.

While we strive to ensure a smooth and timely delivery, please note that we cannot guarantee the exact arrival date of your order.

As soon as your order is picked up by our delivery partner, you’ll receive a tracking number via email.