Privacy Policy

Last updated: August 03, 2025

Thank you for choosing to shop with Bitter Waters Coffee. We are committed to protecting your personal information and respecting your privacy rights in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian IT Rules.

1. Information We Collect

We collect the following information when you use our website bitterwaterscoffee.in and services powered by WooCommerce:

• Personal Identifiable Information (PII): Name, email address, phone number, billing and shipping addresses.
• Payment Details: Limited payment data (we do not store complete card details; transactions are processed securely through Razor Pay).
• Account Data: Username, password (hashed), and order history.
• Technical Data: IP address, browser type, operating system, and cookies.
• Marketing Preferences: Opt-in/opt-out preferences for newsletters and promotional offers.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Manage your account and provide customer support.
• Send order updates, shipping notifications, and necessary service communications.
• Send marketing communications (only with your consent).
• Improve website performance, security, and user experience.
• Comply with legal obligations and resolve disputes.

3. Legal Basis for Processing (As per Indian DPDP Act)

We process your personal data based on:

• Consent: Explicit opt-in when required (e.g., newsletters and promotions).
• Contractual Necessity: To deliver purchased products/services.
• Legal Compliance: As mandated by Indian law.
• Legitimate Interest: Fraud prevention, website improvement, and analytics.

4. Sharing of Data

We may share data with:

• Payment Gateway: Razor Pay for processing transactions.
• Shipping Partners: DTDC (Track Shipments).
• IT & Hosting Providers: For website functionality and security.
• Third-Party Tools: Google Analytics and Facebook Pixel for marketing and analytics purposes.
• Legal Authorities: When required by law or to enforce legal rights.

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain your personal information only as long as necessary to:

• Complete transactions.
• Comply with tax, accounting, and legal obligations.
• Resolve disputes and enforce agreements.

Inactive user accounts may be deleted after 36 months of inactivity.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Improve site performance.
• Store cart and login sessions (WooCommerce functionality).
• Analyze traffic and enhance user experience.

You can manage cookies via your browser settings.

7. Your Rights (Under DPDP Act, 2023)

You have the right to:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete data.
• Withdrawal of Consent: Opt out of marketing or data processing where applicable.
• Deletion: Request deletion of personal data, subject to legal retention requirements.
• Data Portability: Request a copy of your data in a commonly used format.

Requests can be made via our contact details below.

8. Security Measures

We use industry-standard measures, including SSL encryption, secure hosting, and access controls, to safeguard your personal data. However, no online transmission is 100% secure.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to this Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions or wish to exercise your rights, please contact us:

• Legal Name: Bitter Waters Coffee
• Business Type: Sole Proprietor
• Address: Shop No. FF/115 V3 Landmark, Nr. Gopinathji showroom, Atladra-Padra Road, Atladra, Vadodara-390012, Gujarat
• Email: info@bitterwaterscoffee.in
• Phone: +91 78629 52884